Hi I’m Sean. I do UX research + design I like to solve problems, driven by empathy, collaboration, and smart design learn about me Latest work D.C Metro Payment Study How well does the Washington, D.C.’s transit payment system work for customers? I conduct research to find answers to my central question: how can they adopt changes that improves the user experience? view project Money Adventure Mobile App Usability Testing I conduct usability testing with kids to help learn how well the Money Adventure app works. Kids are honest users and their feedback was instrumental in the success of the product. So what did they say? view project Billings Public Library Site Redesign Symptoms of site sprawl and too much content. How I drilled down a library website to help create an inviting, task-oriented site that focuses on users’ needs and goals with a revised information architecture and design. view project Writing How to convince your organization to invest in user research Basics of usability testing and how to plan for it What user research methods to use and why Accessibility and why you should care about it Questionnaires: how to ask questions that give you true user insights